Would you like to work for the Nystagmus Network?

The charity is currently recruiting to a new temporary part time or full time post of Information Support Officer.

This opportunity is offered initially to 30 April 2018 pending a review of the Charity’s staffing needs.

Full time hours are 35 per week at an annual salary of £18,000, with 20 days annual leave entitlement. Applications from those wishing to work part time will be considered on a pro rata basis.


The Nystagmus Network is the oldest and best recognised charity supporting those affected by nystagmus in the UK. Nystagmus is a complex eye condition that is characterised by involuntary movements of the eyes where they appear to wobble or flicker from side to side or up and down. The charity offers support and information to the 1 in 500 people who are affected by nystagmus, whilst also leading the research into the condition to find a potential treatment.

Job Purpose

The purpose of the role is to provide back office and administrative support to the operational running of the charity and contribute to business continuity.

Key duties and responsibilities

  • provide reliable, efficient and effective administrative support
  • ensure office cover and day to day business as usual in times of colleague absence
  • support the charity’s annual awareness raising day year round through reporting, sourcing merchandise, mail outs and record keeping
  • deal with all general, non support type enquiries to the charity via email and social media (signposting to charity documents, Justgiving, etc)
  • log and pass on promptly any enquiries which need attention by others, assuring correspondents of our soonest possible attention
  • With guidance, prepare documents for publication on our website.
  • maintain and update the membership database (CRM)
  • send welcome email messages to all new members to the charity on a monthly basis
  • fulfil all shop orders in a timely manner, including packaging up and postage
  • post merchandise promptly to fundraisers as requested
  • send charity information to hospitals, clinics, schools, etc promptly when requested; keep a record and build a mailing list
  • carry out stock control and advise when re-orders are needed
  • source value for money quotations for merchandise, printed information, stationery or office consumables; manage orders
  • deal promptly with all invoices, checking their accuracy and passing them on to the Treasurer for payment
  • compile and contribute to monthly reports as required
  • attend quarterly meetings with the Committee of Trustees in London, annual Open Day and Wobbly Wednesday or fundraising events as required
  • develop relevant knowledge and skills in order to carry out duties, attending training where needed
  • ensure your own health and safety at work
  • work only in accordance with charity guidelines and policies
  • protect the reputation of the charity at all times

Person specification

Essential Desirable
Qualifications Full level 2 qualifications, including English and Maths GCSE grade C or above
Experience Office administration.


Work in the charity sector in a support or office role; organising events
IT skills Proficient in the full Microsoft office suite; competence in the use of social media for business purposes Experience of using WordPress, Presspoint, Mailchimp and Shopify
Communication Demonstrable proficiency in written and verbal skills; a keen eye for detail Proofreading experience
Way of working A methodical approach, excellent time management and ability to work on your own initiative
Interpersonal Ability to show empathy, a good listener.


A team player who gets on with people.

Awareness of the effects of living with or supporting someone with a vision impairment

Pay and Annual leave

This is a home-working role that pays £18,000 per annum for 35 hours work per week, but can also be done part-time with the appropriate pro-rata pay.

There will be 20 days annual leave (pro-rata for part-time).


Homebased, with appropriate office space. For some meetings, it would be helpful if the jobholder lived within reasonable travel distance of London.


You will need to have access to High Speed broadband; use of a Windows 10 laptop or pc and a printer.

Length of Appointment

This opportunity is offered initially to 30 April 2018 pending a review of the Charity’s staffing needs.

How to Apply

Apply by sending a CV and a covering letter of not more than two pages explaining how you meet our requirements by email to info@nystagmusnet.org

Applications must be submitted by midnight on Monday 16 October 2017.  We expect to make an appointment by 1 November.

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